About Abbey Pro
Abbey was established in 1976 when Steve John began repairing and servicing mowers. The business soon flourished and Steve also branched out into selling new machines and safety equipment to go with it. During the 90's both of his sons chose to join their dad in the business and help to expand the company.
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To begin looking for the protection YOU need, simply click on a heading to the left.
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We operate sales, service and repairs; including warranty repairs, at our Tavistock and Plymouth Centres in the United Kingdom.
On the internet we have three sites to cater for specific areas of interest:
Our aim is to provide the right safety equipment for your needs. Our sales team have a wide experience and are able to point you towards the perfect setup to match your needs. It's imperative to ensure that the equipment is capable of doing what you require, if it can't, then you have wasted your money. We want to ensure that this does not happen.
We are always happy to deal with your enquiries. Feel free to contact us.
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Steve John poses for the local paper back in Abbey's infancy (1976)
Staff at Abbey are happy to help you make the right choice
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"I would like to thank you for the prompt supply of my order. My daughter is very pleased with the gloves supplied, please convey my deepest thanks to Husquvarna for being the only company to realise that not everybody in the forestry industry has huge hands. As I have been trying for over a year to get a suitable size glove for her, with little success, finally she feels safer working with no slipping of the chainsaw due to oversized gloves. Once again you have my heartfelt thanks." W Caughey
"We were very happy to receive our order this morning - many thanks for your prompt, efficient service." R Wylde
"Hi! This is just a brief e-mail to say a HUGE THANK YOU for getting my order out to me so quickly. Very much appreciated!" J Meryl
"Very impressed with the service. Thank you." A Jarman
"Order received today. Thanks for a service second to none." Ian M
"A quick note to say jacket received to-day. A very big THANK YOU for an excellent service." Ces O'H
"Thanks once again for such prompt and helpful service." D Preston
"Many thanks for your help; the parcel arrived Safely today, What service!!
" M Phillips
"You recently sent me some chainsaw trousers (and braces) for my son. He is very pleased with them. Thank you for your friendly and efficient service." M Jack
"Chainsaw arrived this a.m. Thank you for your very prompt service and replying to my queries so efficiently. I would not hesitate in recommending your company to my friends. Purchasing items over the internet can be a bit pot luck in respect to service but yours has been faultless.
" P Lilley
"Many thanks for speedy service, will certainly be using you again." A Reynolds (Newleaf Landscapes)
"Just a quick line to say I ordered my boots from you on the 13th feb
received them tue 17th very good service and will use your services again." R Fishlock
"Just a quick email to say thank you for all of your help and advice with getting the chain saw boots organised and delivered in time for Christmas. The Lavoro boots you recommended are 'bang on'." J Molyneux
We accept these cards for  secure online payments: |
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As well as offering online payment, our order page gives you the option to request that we call you back to ask for your card details.
TERMS AND CONDITIONS
Postage and Packaging
All purchases over £100 are delivered FREE to UK Mainland.
For purchases less than £100 shipping costs are clearly displayed to you before you checkout.
Areas that a charge will be applied to are: Northern Ireland, Scilly Isles, Isle of Wight, Isle of Skye, Any Other Scottish Islands, Highlands and Internationally.
Delivery
Please allow up to 7 working days for UK delivery. In the event that your order will take longer than this, we will contact you to notify you of the expected delivery date, and you will have the option to cancel if you wish.
During checkout, you can leave instructions to the courier on what to do if you are not home when they deliver (eg leave with neighbour, leave in shed etc).
We will send you an email when the goods are dispatched and this will tell you when to expect delivery. Large or expensive goods will need to be signed for (unless you entered instructions during checkout).
In the event that the courier is unable to deliver, they will attempt to redeliver the next working day. If repeated attempts fail, there may be a small surcharge for re-delivery.
If there are any visible signs of damage to the packaging, please tell the courier and reject or sign that the goods are damaged.
UK Outlying areas
Our courier regards the following postcodes as being outlying areas. If your postcode starts with these letters, please choose 'Highlands and Islands' as your shipping area.
AB 31 to 56
IV 1 to 28, 30 to 32, 36 to 49, IV 52 to 56
KA 27 & 28
KW 1 to 17
PA 20 to 38, 41 to 49, 60 to 78
PH 4 to 44, PH 49, PH 50
Isle of Man (IM), Northern Ireland (BT), Isle of Lewis (HS)
ZE, Channel Islands
Guarantees
All products are covered by the full manufacturer's warranty.
You may be wondering how this works, as you are purchasing online?
Your satisfaction, from purchasing and beyond, is of paramount importance to us.
If you have a problem with your machine during the guarantee period, first of all contact us.
We will assist you in getting the problem put right to your satisfaction.
Depending on the product, we may arrange for it to be collected and returned to us for repair, or we may make arrangements with a local dealer who will fix it at no cost to you. Or we may arrange for a replacement to be sent to you. The important thing is that we will take ownership of any warranty issues, and get things put right for you.
Even if your product is out of warranty, feel free to contact us and we may be able to offer you advice and options.
We would like to point out that all machinery is checked by our own service department before dispatch. Your machine will have a full PDI (pre-delivery inspection) carried out by a qualified technician. This means that you will not take delivery of a machine which is faulty.
Returns
If you are not delighted with your purchase you have the right to cancel within seven days of your purchase, or seven days from the receipt of the goods (whichever is longer).
In all cases of returns, please email us first to tell us about the issue.
If you receive goods which are faulty, or not as ordered, we will give you the option of a refund or replacement, and we will pay for the return costs of the faulty goods.
If you simply change your mind, then we will still refund the purchase price provided you return the goods in an 'as new' condition, with all packaging and instructions. You will be responsible for the cost of returning unwanted items, and you should use a tracked or signed for service to do this. In very rare circumstances our suppliers may charge us a restocking fee for goods we don't normally hold. If you have simply changed your mind and return an item, we may pass on this cost in rare circumstances.
Disclaimers
Pictures are for illustrative purposes only.
Whilst we have made every effort to ensure that our product descriptions are accurate, descriptions are to be used as a guide only. We do not accept responsibility for accidents or injury which may occur due to errors or omissions on this web site. Always refer to the manufacturer's instructions which come with your goods.
We cannot be held responsible for any Consequential losses incurred by customers.
WEEE (Waste Electrical and Electronic Equipment) Statement
AbbeyPro.co.uk is the internet trading name of Abbey Garden Machinery which is registered in England and Wales No.04798756